Original KB number: 10055
Teams Meeting add-in in Outlook Web App. The Teams Meetings button in Outlook Web App will appear as part of new event creation if the user is on an early version of the new Outlook on the web. See the Outlook Blog to learn about how users can try the early version of the new Outlook on the web. “Change your status in Teams” “If you want to make sure people know when you’re busy or away from your desk, set your status in Teams. The little dot on your profile indicates if you’re available or not. Webex was actually named a Leader in the 2019 Gartner Magic Quadrant for Meeting Solutions. But, sometimes WebEx connection problems appear. It seems to be unstable and has connectivity and video-audio call issues. The most known issues regarding Cisco WebEx are: a software conflict between WebEx and your hardware. Once you have downloaded the app on your mobile device: open Webex Teams; type your email address; select ‘Next’ select ‘Get started now’ in the email you received from Cisco; create your password for Webex Teams; tap ‘Create Account’ type your first and last name; select ‘Next’.
In this article, you'll find detailed how-to instructions on joining a Teams meeting with a computer or mobile device, or by phone. You'll also find troubleshooting tips specific to your situation. Keep in mind that to join a Teams meeting, you need to have received a Teams meeting request, usually sent in email
Estimated time of completion:
10-15 minutes.
How do you want to join the Teams meeting?
Follow these steps:
Go to Outlook > Calendar, and open the meeting request.
Select Join Microsoft Teams Meeting.
Are you able to join the meeting?
If the desktop version of Teams is installed on your computer but you can't join the meeting, follow these steps to join with Teams Web App:
https://join.contoso.com/meet/patrick/ABCDEFGH?sl=1
.If you don't have the desktop version of Teams, you can use Teams Web App to join a Teams meeting from a Windows or Mac computer with a supported browser installed.
You don't have to download anything, just follow these steps:
Go to Outlook > Calendar, open the Teams meeting request, and select Join Microsoft Teams Meeting.
Do one of the following:
Enter your name, and select Join the meeting.
OR
If the meeting request is from somebody in your own organization, select Sign in if you are from the organizer's company or Sign in if you are an Office 365 user.
Tip
If you're having trouble joining the meeting, open an InPrivate Browsing session in Internet Explorer, and try joining the meeting again.
Are you able to join the meeting?
If Teams is installed on your computer but the meeting opens in Teams Web App, it usually means that Internet Explorer is not your default browser.
To fix this issue, you have two options:
Make Internet Explorer your default browser, and then try joining the meeting again.
OR
Copy the meeting link, and paste it into Internet Explorer.
Make Internet Explorer your default browser
Paste the meeting link into Internet Explorer
If your problem is not solved, see Not able to join a Teams meeting.
Make sure you're using a supported platform and browser.
Find the Teams web app at https://teams.microsoft.com.
Do one of the following:
Enter your name, and select Join the meeting.
OR
If the meeting request is from somebody in your own organization, select Sign in if you are from the organizer's company or Sign in if you are an Office 365 user.
If your problem is not solved, see Not able to join a Teams meeting.
If you've already joined the meeting, close all your browser windows, and follow these steps:
Make sure you're using a supported platform and browser.
Find the Teams web app at https://teams.microsoft.com.
Do one of the following:
Enter your name, and select Join the meeting.
OR
If the meeting request is from somebody in your own organization, select Sign in if you are from the organizer's company or Sign in if you are an Office 365 user.
If your problem is not solved, see Not able to join a Teams meeting.
First, make sure you've installed the most current Teams app for your mobile device. Even if you don't have an account on the meeting organizer's network, you'll need the Teams app to join the meeting as a guest.
Teams is available on the following devices:
To install or update Teams:
To join a Teams meeting on your mobile device, follow these steps:
If you are not able to successfully join the Teams meeting, see Troubleshoot joining a Teams meeting on a mobile device.
Make sure you're connected to a Wi-Fi access point.
If you're not connected to a Wi-Fi access point, go to My info > More > Settings, and make sure Require Wi-Fi for VoIP is set to OFF.
If the meeting request is from someone outside your company, sign out of Teams and join the meeting again as a guest.
If your problem is not solved, see Not able to join a Teams meeting.
To join a meeting by phone, you'll need the dial-in information provided by the meeting organizer.
Go to your calendar, and open the meeting you want to join.
Does it contain dial-in information similar to this?
If dial-in information isn't available, you can try contacting the meeting organizer, or join the meeting using an alternate method.
What do you want to do?
To join a meeting by phone:
Dial the conference call number.
Enter the Conference ID.
(Optional) Once you're connected to the meeting, dial *1 to hear a list of available keypad commands, such as mute and unmute.
Important
If the meeting request contains a link that says Forgot your dial-in PIN, you may also have to enter a dial-in PIN when you dial in as the meeting organizer or join a secured meeting by phone. For more information, see Call in to a Teams meeting.
If you are not able to join the meeting by phone, see Not able to join a Teams meeting.
Where can I find the link to the meeting?
Look for the link in the meeting request you received from the organizer. Go to Outlook > Calendar, double-click the meeting to open it, and then select Join Teams meeting.
How do I connect to the meeting audio by phone?
You can connect to the meeting audio by phone if the meeting request contains information similar to this:
For more information, see Call in to a Teams meeting.
Did this solve your problem?
Thank you for completing the guide for joining a Teams meeting.
We're sorry you weren't able to join the Teams meeting. Suggested next steps:
Choose the issue that best describes your situation:
If you're running Teams on Windows 8.1 operating system, certain audio or video devices may not work if the device drivers aren't installed properly. This is a known issue on Windows 8.1, and a possible workaround is to update the device drivers to the latest version.
See Download and install drivers in Windows 8.1.
Try the following suggestions to resolve the problem. After each suggestion, check to see if your device is working before moving on to the next one.
If you're on Windows 8.1, make sure your device drivers are up to date. See Download and install drivers in Windows 8.1.
If your audio device is connected to a USB hub, plug it directly into your computer.
Unplug your device, reboot and plug it back in.
Make sure your audio device is not disabled:
Go to Start > Control panel.
In Control panel, search for Sound and open it.
Right-click to make sure Show Disabled Devices is checked.
If your audio device is disabled, right-click the device and select enable.
Scan for hardware changes in Device manager:
Download the most current drivers from the manufacturer's web site and install them.
If you can't hear audio, check the following:
In the Teams meeting, point to the Phone/Mic icon, then select the DEVICES tab. Make sure the device you want is selected, and the volume is high. Adjust the volume using the speaker icon if needed.
Check the speakers and volume on your computer as well. Select the sound button on the lower-right corner of your computer, and use the sliders to change the volume of the device you want.
If your device is connected to a USB hub, connect it directly to your computer.
If you have a desk phone and the handset is on the cradle, make sure your speakerphone is on.
If none of these suggestions solve the problem, try using a different device, or transfer the call to another phone. For more information, see Transfer a Teams call.
Check to make sure you're not muted. When you're muted, the Phone/Mic icon in the meeting looks like . Select the icon to unmute.
In the Teams meeting, point to the Phone/Mic icon, then select the DEVICES tab. Make sure the device you're using is selected.
Check the mic options in the Teams main window:
In the Teams main window, go to Options > Audio device, and then choose the microphone you want.
Use the slider to adjust the microphone volume. The blue indicator helps you choose the appropriate level for your mic as you speak.
Low audio quality might happen for different reasons. Try the following suggestions as appropriate:
For a quick workaround, transfer the audio to a landline or cell phone. See Transfer a Teams call.
If you're using wirelesses, use a wired connection for better network quality.
Close any programs that you aren't using.
If your device is connected to a USB hub, connect it directly to your computer.
If you're running on battery, plug your computer to a power supply.
Turn off your video.
If possible, stop sharing your screen.
Make sure you're not too close to your mic.
If you are using a noise-canceling microphone, position it approximately 1 inch away from your mouth. This filters out unwanted background noise.
Make a test call and adjust your mic volume and position. Select the audio icon on the lower left side of the Teams main window, then select Check Call Quality.
Use an audio device that's qualified for Microsoft Teams.
Make sure your device drivers are up to date:
You may even get an alert:
Check your audio - others might be hearing an echo...echo...ech...
Tip
If you're in a conference room, use the room's audio by adding it to the meeting. Make sure everyone in the room mutes their speakers and microphones.
Pause on the People icon in the meeting, then select Invite More People.
Type the conference room's phone number, and select OK. The room number is normally listed on the phone or the room information.
Answer the phone when Teams calls the room.
If your problem is not resolved, see Not able to join a Teams meeting.
What do you need help with?